Terms and Conditions

This page was last updated 31/08/2020

Who we are

We are a registered New Zealand company “Southern Brewery Limited” trading as “The Factory Invercargill”. Our website address is: https://www.thefactoryinvercargill.co.nz.

Age Requirements for purchasing products from us

To comply with the our liquor licence issued by the Invercargill City Council and relevant New Zealand legislation we require that the purchaser and/or receiver of any product(s) from this website is 18 years of age or older. You are responsible to comply with any additional local legislation (e.g. age restrictions in a different country); where this relates to the legal age for purchasing alcohol or any other products listed on this website, these will never be less than the New Zealand requirements.

Brewery Visits

Our off licence allows brewery visits and cellar door sales. These are however restricted to our trading hours.
Please note, at the time of writing we are not open every day. If you would like to organise a brewery visit please contact us through our contact page or dial 0508 – Craft Beer (0508 – 272 382).

Sales

All our sales are final and binding. Ticket sales are specific to the date listed on the ticket and are non-refundable and non-transferable, unless by mutual agreement or requirements under relevant legislation (e.g. consumers guarantees act).
If you have any complaints regarding our products please contact us in the first instance. We are proud of what we produce and welcome the opportunity to resolve any matters with you in the first instance.

We reserve the right to cancel your order at any stage. Should this happen we will issue a refund on any revenue received in relation to your order where this is applicable. Applicability will be assessed on basis of the consumers guarantees act or any other relevant legislation.

COVID-19

The world pandemic has had a significant impact on operations of all businesses. We consider COVID-19 a force majeure when the government implements level 3 and level 4 lockdown policies. Any other levels of lockdown are considered operations as usual, albeit with some imposed limitations.
Naturally, we will comply with all restrictions and guidelines as imposed by the government, and we will expect any customers to do the same. Any non-compliance may result in a referral to the appropriate authorities.

Product Quality

As our business is dynamic we cannot guarantee product availability all the time. We are a Craft Brewery and accordingly our products will, from time to time, experience some variance. Variances may result from alterations to our recipes as we continue to refine our products, atmospheric conditions, the moon phases, the music we listen to, or other reasons. Please rest assured in the knowledge that no matter what, product quality is our sole drive in brewing better beer!

What personal data we collect and why we collect it

Any information gathered will in the first instance be used to ascertain your age to ensure legal compliance with New Zealand law and the nature of our Liquor Licence. Furthermore your information will be used to process purchase orders and invoices to send products to the relevant address provided by you. We may retain information for future communication regarding our business, events or products.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will not share your data. However, any content accessible through the website should be considered as part of the public domain.

Your contact information

Your contact information will be held for our administration purposes, until such time the automated data expiry time frame has been reached, or you delete said data, or delete your account.
When you place orders with us we will retain your contact information for shipping and tracking purposes to expedite your shopping experience. Your contact information may therefore be shared with our shipping company, but only for the purposes of dispatching your order to your elected destination.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.